Privacy policy

Solvenia respects your privacy. This policy explains what personal data we collect, why we collect it, how we store and protect it, and the rights you have over it under applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the CPRA, where applicable.

Last updated: 4 September 2026

Data controller: Solvenia

Jurisdiction: United States

We never: Sell or rent your data

Contact: contact@solvenia.shop

Your data, in plain language

We collect only what we need to process your order and run our business, we never sell your data, and you can ask us to access, correct or delete it at any time.

1. Who we are

For the purposes of applicable U.S. privacy law, the business responsible for your personal data is Solvenia, with a registered address at 11328 Linden Depot Rd, San Antonio, FL 33576, United States. You can contact us at contact@solvenia.shop.

2. Information we collect

Category	Examples
Customer information	Name, billing & delivery address, email, telephone
Order information	Stoves, fireplaces and heating products purchased, order value, payment method (no full card details)
Communications	Messages via contact form, email or phone
Technical data	IP address, browser, device type, referring URL, pages visited
Marketing preferences	Newsletter subscription status and preferences

3. How we use your data

We use your data to:

•             Process and dispatch your orders, including delivery and after-sales support;

•             Respond to your enquiries and provide customer service;

•             Send you order confirmations, dispatch notifications and other transactional emails;

•             Send marketing communications, where you have asked us to;

•             Improve our website, services and product range through aggregated analytics;

•             Detect and prevent fraud, and comply with our legal obligations.

4. Basis for processing

Basis	What this covers
Performance of a contract	Processing your order and providing customer service
Legitimate interests	Running our business efficiently, improving our services, preventing fraud
Consent	Marketing communications and non-essential cookies
Legal obligation	Accounting, tax and consumer-protection laws

5. Cookies and analytics

We use a small number of essential cookies required for the site to function and, with your consent, analytics cookies to understand how visitors use the site. Full details are set out in our Cookie Policy.

6. Sharing your data

We share personal data only with carefully selected service providers who help us run our business:

•             Payment processing — Stripe, Inc.;

•             Order fulfilment and shipping — our U.S. fulfilment site and courier partners (UPS and FedEx);

•             Email and customer service — our hosting and email service providers;

•             Analytics — privacy-respecting analytics providers, where you have consented.

We never sell your data. Solvenia does not sell your personal data and does not share it for third-party marketing purposes.

7. Data storage and security

Personal data is stored on secure servers within the United States. Where data is transferred outside the United States, we ensure appropriate contractual and technical safeguards are in place.

We use a combination of technical and organisational measures to protect your data, including SSL encryption, access controls, encrypted backups and regular security reviews.

8. Data retention

We retain personal data only for as long as necessary for the purposes set out in this policy, or to comply with our legal and accounting obligations. Order and invoice records are retained for as long as required under U.S. federal and state tax recordkeeping rules. Newsletter records are retained until you unsubscribe.

9. Your privacy rights

•             Request a copy of the personal data we hold about you;

•             Ask us to correct inaccurate or incomplete data;

•             Ask us to delete your personal data, where there is no overriding lawful reason to retain it;

•             Object to or restrict our processing of your data;

•             Withdraw your consent at any time, where consent is the lawful basis for processing;

•             Request the transfer of your data to another provider in a structured, machine-readable format.

To exercise any of these rights, please contact us at contact@solvenia.shop. You will not be discriminated against for exercising any of these rights. If you are not satisfied with our response, you may also contact the Attorney General of your state.

10. Children

Our website is not intended for use by children under 13, and we do not knowingly collect personal data from children.

11. Updates to this policy

We may update this policy from time to time. The “Last updated” date at the top of this page indicates when it was most recently changed.

12. Contact

Solvenia — 11328 Linden Depot Rd, San Antonio, FL 33576, United States — contact@solvenia.shop — +1 724-321-7290

Need help with this policy? Our U.S. customer service team is happy to clarify any of the points above. Email contact@solvenia.shop or call +1 724-321-7290. We reply within 24 hours on business days (Monday–Friday · 9:00 AM – 5:00 PM (ET)).