Shipping policy

Last updated: 27 September 2026

Every Solvenia order is picked, packed and shipped from the United States with free standard delivery and full tracking. Below you’ll find our exact processing times, transit windows, courier partners and how we handle delays, missing parcels and failed deliveries.

Ships across the U.S.

Free U.S. delivery — every order, no minimum spend

Processing: 1–2 business days

Transit time: 5–8 business days

Total estimated: 6–10 business days

Your delivery, step by step

1. Order placed — You complete a secure checkout. A confirmation email with your full order summary is sent within minutes.

2. Picked & packed — Our U.S. fulfilment team picks, quality-checks and packs your stove, fireplace or heating order within 1–2 business days (Monday–Friday).

3. Handed to courier — Your parcel is collected by one of our trusted U.S. couriers and enters the courier network the same day.

4. Dispatched with tracking — We email you a tracking number and a direct link to the courier’s live tracking page.

5. Out for delivery — The courier notifies you of the delivery window on the day. Most parcels arrive within 5–8 business days.

6. Delivered — Your order arrives at the shipping address. Keep your dispatch email until you’ve inspected the goods.

Processing times

When you order	Processing time
Order placed before 2:00 PM ET (Mon–Fri)	Processed the next business day
Order placed after 2:00 PM ET (Mon–Fri)	Processed within 1–2 business days
Weekends & U.S. federal holidays	Processed on the next business day

Dispatch days

Solvenia dispatches from our San Antonio, Florida fulfilment site on U.S. business days only.

Day	Dispatch
Monday – Friday	Dispatched daily
Saturday	No dispatch
Sunday	No dispatch
U.S. federal holidays	No dispatch

Delivery estimates by area

Estimates below start from the day your order is dispatched.

Delivery area	Transit time	Total estimate
United States	5–8 business days	6–10 business days total

What you pay for shipping

Free standard U.S. delivery on every order, with no hidden fees at checkout.

Service	Cost	Notes
Standard U.S. shipping	Free	All U.S. addresses, no minimum spend
Handling fees	None	No hidden fees added at checkout
Surcharges	None	No rural, weight or fuel surcharges (including heavy stoves and fireplace items)

Where we deliver

Solvenia ships exclusively within the United States.

Included in U.S. delivery: all 50 states, including Alaska and Hawaii. Free tracked shipping applies to all U.S. addresses with no minimum spend.

Not currently served:

• U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands)

• APO, FPO and DPO military addresses

• P.O. Boxes (some larger items only)

• All destinations outside the United States

Who delivers your order

We select the courier best suited to each parcel’s size, destination and service requirements.

Courier	Typical use	Service
UPS Ground	Small and medium parcels (accessories, heaters, electric fires)	Full tracking, delivery Mon–Fri
FedEx Ground / Home Delivery	Larger parcels	Full tracking, delivery window notification
FedEx Freight	Bulky items (stoves, fireplaces, heaters)	Signature required on delivery

Tracking information

Every Solvenia parcel is fully tracked — from our warehouse to your door.

What you get	Details
Tracking email	Sent within 24 hours of dispatch, containing your tracking number and courier link
Tracking activation	Usually becomes live within 24 hours after the courier scans the parcel
Real-time updates	Courier provides in-transit scans, out-for-delivery notification and confirmation of delivery
Delivery window	A 1–4 hour delivery window is typically shared on the day of delivery

Questions about your tracking or delivery can be sent to contact@solvenia.shop.

How we handle special delivery situations

Missed deliveries — If no one is available, the courier will usually attempt redelivery, hold the parcel at a local depot, or drop it at a nearby pickup point. Parcels not collected within the courier’s holding period are returned to Solvenia — contact us to arrange re-dispatch or a refund.

Remote U.S. areas — Deliveries to Alaska, Hawaii and remote rural areas can take 1–3 additional business days. Some larger items (such as cast-iron stoves or fireplace suites) may not be available for these ZIP codes — we’ll notify you before dispatch if this affects your order.

Damaged parcels — Please inspect your parcel on delivery. If the packaging or product is damaged, contact us within 48 hours with your order number and clear photographs. Full details are in our Returns & Refund Policy.

Incorrect address — Please double-check your shipping address at checkout. Once dispatched we cannot redirect a parcel. If a parcel is returned to us as undeliverable, we’ll contact you to arrange re-dispatch — a charge may apply to cover return and resend fees.

Multiple packages — Larger orders (e.g. a stove with a separate flue kit or accessory items) may be dispatched in more than one parcel, sometimes with different couriers or on different days. You will receive a separate tracking email for each parcel.

Missing or incomplete items — If your order arrives with an item, part or fitting pack missing, contact us within 48 hours of delivery with your order number and a description of what’s missing. Because larger orders are sometimes split across more than one parcel, please check all of your dispatch emails for separate tracking numbers first. Once confirmed, we will locate the missing parcel and dispatch it at no extra cost, or issue a partial refund for the missing item — whichever resolves it fastest.

Peak season delays — During Black Friday, Thanksgiving, Christmas and U.S. federal holidays courier networks operate at very high volumes. Please allow an extra 1–3 business days on top of our standard estimates. We’ll email you if any specific delays affect your order.

Your responsibilities as the customer

• Provide a complete, accurate U.S. delivery address at checkout.

• Provide a working email and phone number so the courier can reach you.

• Track your parcel and follow courier instructions where redelivery or collection is required.

• Inspect parcels on arrival and report any damage within 48 hours of delivery.

Delivery FAQ

How much does delivery cost? All U.S. orders qualify for free standard shipping. There are no minimum spend requirements, handling fees or surcharges — the price you see at checkout is the price you pay.

How quickly will my order be processed? Orders are picked, quality-checked and packed within 1–2 business days. Orders placed after 2:00 PM ET, on weekends or on U.S. federal holidays are processed on the next business day.

How long does delivery take? Once dispatched, parcels are typically delivered within 5–8 business days by our U.S. courier partners. Including processing, expect delivery within 6–10 business days from the time you place your order.

Do you ship outside the United States? Solvenia ships exclusively within the United States. We are currently unable to deliver to addresses outside the U.S., including U.S. territories and APO/FPO addresses.

Will I receive tracking? Yes. As soon as your order leaves our warehouse, you’ll receive a dispatch email with your tracking number and a link to the courier’s tracking page. Tracking generally becomes active within 24 hours of dispatch.

What if my order is delayed? Occasional delays can occur due to courier capacity, severe weather or U.S. federal holidays. If your order has not arrived within 8 business days of dispatch, contact us at contact@solvenia.shop and we’ll open an investigation with the courier on your behalf.

What if my parcel is lost? A parcel is considered lost after 10 business days from dispatch without delivery. Contact us within 30 days of the dispatch date and we will either dispatch a replacement at no additional cost or issue a full refund to your original payment method.

What if I entered the wrong address? Please review your shipping address carefully at checkout. Once dispatched, we can’t redirect an order. If a parcel is returned to us as undeliverable due to an incorrect or incomplete address, we will contact you to arrange re-dispatch. A charge may apply to cover the courier’s return and resend fees.

What if I miss the delivery? If no one is available to accept the parcel, the courier will usually attempt redelivery, hold it at a local depot, or drop it at a nearby pickup point. Parcels not collected within the courier’s holding period are returned to Solvenia — contact us to arrange re-dispatch or a refund.

What happens if my order ships in multiple packages? Larger orders may be dispatched in more than one parcel, sometimes with different couriers or on different days. You’ll receive a separate tracking email for each parcel so you can follow every delivery.

What if my order arrives with an item missing? Contact us within 48 hours of delivery with your order number and a description of what’s missing — check all dispatch emails first, as larger orders can ship in multiple parcels. We’ll locate the missing parcel and dispatch it at no extra cost, or issue a partial refund.

What if my item arrives damaged? Contact us within 48 hours of delivery with your order number and clear photographs of the damage and packaging. We’ll arrange a free replacement or a full refund under our Returns & Refund Policy.

Are there delivery delays during peak season? During peak periods (Black Friday, Thanksgiving, Christmas, U.S. federal holidays) courier networks operate at very high volumes. Please allow an extra 1–3 business days on top of our standard estimates during these times. We’ll keep you informed by email of any specific delays affecting your order.

Damaged, incorrect or faulty items are handled under our Returns & Refund Policy. Your rights under applicable U.S. consumer protection laws are unaffected by this policy.

Questions about delivery?

Our U.S. customer service team is here to help. We reply within 24 hours on business days.

Support email: contact@solvenia.shop

Support phone: +1 724-321-7290

Business hours: Monday–Friday · 9:00 AM – 5:00 PM (ET)

Dispatched from:

Solvenia
11328 Linden Depot Rd
San Antonio, FL 33576
United States